Privacy – your details:

When purchasing from us you provide your name, address, email address and contact telephone number. By purchasing, you agree to us contacting you with regard to any details relating to your order and the processing of your order. For deliveries, your address information will be provided to Royal Mail or a courier service for the purpose of fulfilling your order.

Your email address is also added to our mailing list for sending you information of offers, discounts, promotions, new products, news, events and general marketing information. You can amend your preferences for marketing contact and email communications at any time, including unsubscribing, simply by clicking the link at the bottom of any communication.

Joa’s Light Limited does not store any of your payment information as all purchases are completed using Paypal Secure Checkout and are never provided directly to us.

Your details will never be shared with any third party organisations or companies for marketing purposes.

Payments:

We accept orders with major credit and debit cards via Paypal secure checkout. A confirmation for all payments is sent automatically by Paypal to the purchaser. In addition, order confirmation is sent direct to you from Joa’s Light. Please ensure you enter the correct email address at the checkout to receive Joa’s Light order confirmations.

Delivery Charges:

Delivery charges are calculated at the checkout and are based on weight, size of parcel, and location. We deliver to UK Mainland and most other countries Worldwide. If we are unable to deliver to a particular country, then no option for shipping to such country will be listed in the shipping calculator at checkout.

Please Note: Our shipping calculator is set for reasonable and fair postal charges. If you consider the shipping amount to be calculated incorrectly, please get in touch so that we can check the weight and size of the parcel for your items. If no shipping cost is showing on the calculator this may be due to us being unable to ship to your country, or, the weight is in excess of the allowed parameters. Please get in touch with any query. Email: customerservice@joaslight.com

Delivery Times:

We aim to despatch with 48 hours of receipt of order.

Within the UK:
Your order should reach you within 5-7 days of despatch. We use both Royal Mail and Courier services within the UK.

International:
Deliveries outside of the UK are despatched via Royal Mail and may take up to 28 days by Airmail. Should any logistical difficulty occur with despatch outside of the UK, Joa’s Light reserve the right to cancel any order placed and a refund will be issued accordingly.

If your order is urgent:
Though we cannot make delivery guarantees, if there is a particular reason you require your order despatched urgently, please let us know and we will be happy to assist you. Additional charges for express delivery will apply and a separate invoice will be forwarded. Please note, express delivery is only available for UK mainland deliveries.

Temporarily out of stock items:

Very occasionally, items may be temporarily out of stock. These items will be forwarded separately, as soon as they arrive with us. There is no extra charge for postage. You will be informed of any temporarily out of stock items by email.

Downloadable items (MP3):

If you purchase items which are downloads, you will receive a confirmation email which includes the links to your downloadable files. Alternatively, you can log in to your customer account on the Joa’s Light website. Download files are shown in your orders in your account and can be downloaded up to 5 times only by the purchaser only.

Virtual items (Video/audio training):

If you purchase items which are for online viewing/listening, such as video or audio, you will receive a confirmation email of your purchase. Access to the viewing is from your customer account on the Joa’s Light website. Virtual products can be viewed/listened to up to 5 times and are made available for access by the purchaser only, for up to 12 months.

Access to virtual products is automatically cancelled after 12 months of viewing/listening time. Joa’s Light Limited reserve the right to withdraw access to any virtual product. Should for any reason Joa’s Light have cause to withdraw such access to the viewing/listening of virtual products, any reimbursement due to the purchaser who has not viewed/listened to their purchase, will be proportionate to the remaining time allowance of the item and shall not exceed the original amount of item purchase.

Coupons, Vouchers & Discount Codes:

From time to time Joa’s Light may issue discount codes and coupons for use on its websites. Such discount codes are created and offered with certain purchasing restrictions, and may apply to only certain products and certain times. Discount vouchers and codes are not redeemable for cash. Joa’s Light reserve the right to withdraw any issued discount code should there be reasonable cause or indication of abuse of the offer, together with the right to cancel any order in any such circumstances.

Returns Policy

If any physical product item fails to give you complete satisfaction, you are welcome to return it within 28 days of receipt and we will send you a refund or exchange at your request. This does not affect your statutory rights.

Please email us at customerservice@joaslight.com and we will issue a returns number and postal address.

Refund or exchange is not applicable on downloadable items once they have been downloaded. Refund or exchange is not applicable on virtual items once they have been accessed, viewed or listened to.

Copyright and Protection of Intellectual Property:

Copying, reproducing, publishing or re-representation of any recordings, video, material, product, content or notes is strictly prohibited. This applies to all items available on, or purchased through, Joa’s Light and its associated websites. Educational and informational products, video/audio presentations, recordings of seminars and events, are provided for the personal growth and awareness of the purchaser only for their own information or entertainment. No permissions are granted or inferred by purchase, for the purchaser to re-represent, copy, publish or teach to others any material offered by Joa’s Light Limited or the Copyright property of the originator and author: Susan Zange.

All information, writings, content, material, images, recordings, audio or video on the Joa’s Light websites are protected by copyright as works of Sue Zange or Joa’s Light Limited as authors and producers. Reproduction or storage of these works in all forms, by media or technologies now existing or hereinafter developed is forbidden without express permission in writing of Joa’s Light Limited and Susan Zange.

Disclaimer

The user of Joa’s Light websites and/or attendee of any sessions, training, seminars, courses, presentations and events, and/or purchasers of content and material, agrees that they are solely and personally responsible for the use, application and choices made from information, knowledge, guidance or support received. Joa’s Light Limited or Susan Zange cannot be held liable for any loss or damages, howsoever resulting, from the receiving of content offered. The user/purchaser understands that content of a metaphysical nature can only be offered, by law, as for entertainment purposes.

Trading:

Joa’s Light is a trading name of Joa’s Light Limited, Registered Company No.06810467. The registered office is located at 15 Orchard Road, Romford, Essex RM7 8HR United Kingdom. Joa’s Light is represented on the website: www.joaslight.com and www.energiesofyourlife.com. Direct contact information is available on the websites. Joa’s Light Limited has been trading in the UK since 2009 and provides products, events, training and informational materials in support of personal and spiritual development.